Privacy Policy
Your privacy is important to us
Last updated: March 28, 2026
Data Protection
Your data is encrypted and secure
Transparency
Clear about what we collect
Your Control
You control your information
Personal Information
When you create an account or make a booking, we collect:
- Phone number (required for account verification)
- Full name
- Email address (optional)
- Pickup and drop-off addresses
- Booking preferences and history
Payment Information
Payment processing is handled by Stripe. We do not store your full credit card number, CVV, or other sensitive payment details on our servers. We only receive confirmation of successful payments and transaction IDs.
Usage Data
We automatically collect:
- Browser type and version
- Device information
- IP address
- Pages visited and time spent
- Booking patterns and preferences
We use the information we collect to:
- Process and manage your bookings
- Verify your identity via SMS authentication
- Communicate about your reservations and account
- Send booking confirmations and reminders
- Process payments and refunds
- Improve our services and user experience
- Respond to your inquiries and support requests
- Comply with legal obligations
- Prevent fraud and ensure security
We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:
Service Providers
We share necessary information with trusted third-party services that help us operate our business:
- Stripe (payment processing)
- Twilio (SMS verification)
- Google Maps (location services)
- Supabase (secure data storage)
Drivers
We share your name, phone number, and trip details with the assigned driver to complete your transportation service.
Legal Requirements
We may disclose information when required by law, court order, or government request, or to protect our rights and safety.
We implement industry-standard security measures to protect your personal information:
- SSL/TLS encryption for all data transmission
- Encrypted database storage
- Row-level security policies for data isolation
- Regular security audits and updates
- Secure authentication via SMS verification
- PCI-compliant payment processing via Stripe
While we strive to protect your information, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security.
Transactional Messages: We will send you SMS and/or email notifications related to your bookings, including confirmations, reminders, and status updates. These are essential for service delivery and cannot be opted out of while you maintain an active account.
Promotional Messages: With your consent, we may send promotional offers and updates. You can opt out of promotional communications at any time by contacting us.
We use cookies and similar tracking technologies to enhance your experience on our website:
- Essential Cookies: Required for basic website functionality and authentication
- Analytics Cookies: Help us understand how visitors use our website
- Preference Cookies: Remember your settings and preferences
You can control cookies through your browser settings. Note that disabling certain cookies may affect website functionality.
You have the following rights regarding your personal information:
- Access: Request a copy of the personal information we hold about you
- Correction: Request correction of inaccurate information
- Deletion: Request deletion of your account and associated data
- Portability: Request your data in a portable format
- Objection: Object to certain processing of your information
To exercise any of these rights, please contact us using the information provided below. We will respond to your request within 30 days.
Important: Your phone number cannot be changed after registration as it serves as your primary identifier. If you need to use a different phone number, you must create a new account.
We retain your personal information for as long as necessary to provide our services and comply with legal obligations:
- Account Data: Retained while your account is active and for 2 years after deletion request
- Booking History: Retained for 7 years for legal and tax compliance
- Payment Records: Retained as required by financial regulations
Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately.
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last updated" date.
We encourage you to review this Privacy Policy periodically. Your continued use of our services after any changes constitutes acceptance of the updated policy.
If you have any questions about this Privacy Policy or our data practices, please contact us:
Questions about your privacy? We're here to help.