Cancellation Policy
Understanding our refund and cancellation terms
Important
All cancellation requests are subject to review by our team. Refunds are processed via the original payment method within 5-7 business days after approval.
Refund Schedule
| Booking Window | Cancel Before | Refund |
|---|---|---|
| Short Notice Bookings (≤ 7 days ahead) | ||
| 7 days or less | 48+ hours before trip | 100% minus 15% admin fee |
| 7 days or less | Less than 48 hours | No refund |
| Medium Notice Bookings (4 weeks ahead) | ||
| 4 weeks ahead | 1+ week before trip | 100% minus 15% admin fee |
| 4 weeks ahead | Less than 1 week | No refund |
| Advance Bookings (1–3 months ahead) | ||
| 1–3 months ahead | 2+ weeks before trip | 100% minus 15% admin fee |
| 1–3 months ahead | 1 week – 48 hours | 50% refund |
| 1–3 months ahead | Less than 48 hours | No refund |
Administrative Fee
All eligible refunds are subject to a 15% administrative fee. This fee covers:
- Staff time for processing the cancellation
- Payment processing fees (non-recoverable)
- Administrative costs for schedule adjustments
Example Calculation:
- Original booking: $200
- Administrative fee (15%): $30
- Refund amount: $170
How to Request a Cancellation
Log into your account
Access your booking history through your customer dashboard.
Select the booking
Find the booking you wish to cancel from your upcoming trips.
Submit cancellation request
Click the cancellation button and confirm your request.
Await confirmation
Our team will review your request and process your refund within 5-7 business days.
Special Circumstances
In the event of severe weather conditions that make travel unsafe, we may cancel or reschedule your booking. In such cases, you will receive a full refund or the option to reschedule at no additional cost.
If Skies Limo cancels your booking due to unforeseen circumstances (vehicle issues, emergencies, etc.), you will receive a full refund with no administrative fee deducted.
If you fail to appear for your scheduled pickup and do not contact us in advance, the booking will be marked as a no-show and no refund will be provided. We will attempt to contact you at your registered phone number before marking the booking as a no-show.
Need to cancel or have questions? Contact our team.