Cancellation Policy
Understanding our refund and cancellation terms
Important Notice
All cancellation requests are subject to review. Refunds are processed via the original payment method within 5–7 business days after approval.
Refund Schedule
Administrative Fee
All eligible refunds are subject to a 15% administrative fee, which covers:
- Staff time for processing the cancellation
- Payment processing fees (non-recoverable)
- Administrative costs for schedule adjustments
Example Calculation
How to Request a Cancellation
Log into your account
Access your booking history through your customer dashboard.
Select the booking
Find the booking you wish to cancel from your upcoming trips.
Submit cancellation request
Click the Cancel Booking button and confirm your request.
Await confirmation
Our team will process your refund within 5–7 business days.
Special Circumstances
Weather-Related Cancellations
In the event of severe weather that makes travel unsafe, we may cancel or reschedule your booking. You will receive a full refund or the option to reschedule at no additional cost.
Service-Side Cancellations
If Skies Limo cancels your booking due to unforeseen circumstances (vehicle issues, emergencies, etc.), you will receive a full refund with no administrative fee deducted.
No-Show Policy
If you fail to appear for your scheduled pickup without contacting us in advance, the booking will be marked as a no-show and no refund will be provided. We will attempt to contact you before marking the booking as a no-show.